What is your cancellation policy?
We do not accept cancellations.
I changed my mind, can I get a refund?
We do not take returns for refunds or credit. ALL SALES ARE FINAL. Please make sure that before you finalize your purchase, you have selected the correct items.
What is your return policy?
We do not accept returns. ALL SALES ARE FINAL. Please make sure that before you finalize your purchase, you have selected the correct items.
Please do not ship your items to our location with at the intention to return the item and receive a refund. Items sent to our location will not be returned to the sender under any circumstances unless paid by the sender.
Can I return or exchange a sale item?
We do not accept returns for sale items. ALL SALES ARE FINAL.
What is your exchange policy?
We do not accept exchanges. ALL SALES ARE FINAL. Please make sure that before you finalize your purchase, you have selected the correct items.
We will only consider exchanges due to damaged items or if the wrong product(s) were shipped to you by mistake.
If you would like to exchange an item due to damage at the time of delivery to you, please contact customer service for authorization within 48 hours of receiving item at firstname.lastname@example.org
If you would like to exchange an item due to the wrong item being shipped please contact us within 48 hours of receiving your item at email@example.com
What if I never received my item?
We are not responsible for lost or stolen packages confirmed to be delivered to the addressed entered for an order. Upon request we will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for YOU to investigate.
If an item was lost or stolen, it is YOUR responsibility to file a claim with the shipping carrier to receive compensation for lost or stolen packages that are fault of the shipping carrier.
Can I combine multiple order?
No. If you would like all of your orders in one package, you must place one order.
I placed multiple orders will all my orders ship at one time?
Placing multiple orders on the same day or same timeframe does not guarantee your orders will be shipped or delivered at the same time,
If you would like all your orders to ship at one time, please place one order.
Can I change my address?
Please make sure your address is correct when placing your order. We are not responsible for you inputting the incorrect address. We can't guarantee that we can change your address due to our large number of orders.
How do I contact Customer Service?
Please email us at firstname.lastname@example.org . Please sure to include order number to better assist you.